At Olayan First Food Services LLC Texas Chicken™ , we respect your concerns about privacy. This Privacy Statement (“Statement”) describes the personal information practices of Texas Chicken™ with respect to information about our customers and others who visit our restaurants, Web sites and mobile apps, including the types of personal information we collect, how we may use this information, and with whom we may share it.
1. Information We Collect
We may collect personal information about you when you visit one of our restaurants, use Texas Chicken™ ’s Web sites (“Sites”), or use our web or mobile device applications (“Mobile Apps”). We refer to our Sites and Apps collectively as “Online Services”.
The types of personal information we collect may include:
- Transaction information, such as product purchased, price, method of payment and payment details.
- Personal details such as name, postal address, email address, phone number, date of birth and other contact information when you provide that information to us, such as if you register with our Online Services or enter a Texas Chicken™ contest, competition, prize draw, or sweepstakes.
- Account information, such as username, password, and other identifiers or credentials used to access our Online Services or to acquire Texas Chicken™ products and services.
- Other personal information you choose to provide when you interact with Texas Chicken™ .
The circumstances in which you provide personal information may include when you:
- Purchase products at our restaurants;
- Purchase products for delivery to you via our Online Services or Sites
- Register to use our Online Services;
- Request to receive marketing or other communications;
- Use our Wi-Fi networks, kiosks or other in-store technologies;
- Enter in one of our contests, competitions, prize draws, or sweepstakes;
- Submit information when providing feedback; or
- Use interactive features of our Online Services.
Information Collected Through Automated Means
We may collect information from your computer system or mobile device through automated technologies when you visit our restaurants or use our Online Services or in-restaurant technologies. These automated technologies may include cookies, local shared objects, and web beacons. Additional information regarding the use of cookies and other automated technologies is provided in this Statement below. The information we collect may include your Internet Protocol (IP) address; computer/mobile device operating system and browser type; type of mobile device; mobile device settings; the unique device identifier (UDID) or mobile equipment identifier (MEID) for your mobile device; device and component serial numbers; advertising identifier (e.g., IDFAs and IFAs) or similar identifier; the referring website or application; the linked sites, third-party websites, applications or social media where you share Online Services content; and activity related to your use of our Online Services such as the pages you visit on our Sites or in our Mobile Apps.
The providers of third-party apps, tools, widgets and plug-ins on our Online Services, such as Facebook "Like" buttons, also may use automated means to collect information regarding your interactions with these features. This information is subject to the privacy policies or notices of these providers.
Location Information
Texas Chicken™ Online Services and in-restaurant technologies may collect information about the location of your mobile device or computer using geolocation and location presence awareness technologies such as GPS, Wi-Fi, Bluetooth, or cell tower proximity. For most mobile devices and computer systems, you are able to withdraw your permission for Texas Chicken™ to acquire this information on your location through the device or Web browser settings. If you have questions about how to disable collection of precise location information, we recommend you contact your mobile device service provider, the device manufacturer, or your Web browser provider. Please note that certain Online Services and in-restaurant technologies may not function properly without precise location information. If you would like us to delete location information we have collected that is identifiable to you, please contact us at the email or postal address listed below. Please note that we may be required by law to retain certain information.
Combined Information
We may combine personal information that we collect with information we receive from other sources, information about your prior transactions with Texas Chicken™ and information that is automatically collected.
2. How We Use the Information We Collect
Texas Chicken™ may use the personal information we collect to:
fulfill your requests or orders and process payments for our products and services;
if you give us permission, communicate with you about products and services of Texas Chicken™ or our marketing partners that we believe may interest you;
- Communicate with you about and administer your participation in contests, competitions, prize draws, sweepstakes, offers, promotions or special events;
- Send communications to you about your orders, purchases or accounts with Texas Chicken™ ;
- Send information to your contacts if you request us to do so;
- Provide customer support, respond to, and communicate with you about your requests, questions and comments;
- Enable you to post on our blogs and interact with Texas Chicken™ through social media;
- Personalize your experience on our Online Services and in-restaurant technologies, such as providing you with content in which you may be interested, and making navigation to our Sites and Mobile Apps easier;
- Perform data analytics, including consumer research, trend analysis, and financial analysis;
- Operate, evaluate and improve our business, including the development of new products and services; determination of the effectiveness of our sales, marketing and advertising efforts; and analysis and improvement of our products, offers, promotions, and Online Services and other technologies;
- Protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and
- Comply with applicable law.
We use automated information for purposes such as to (i) personalize the visitor experience in our restaurants or on our Online Services, (ii) deliver content (including advertising) tailored to our users' interests and the manner in which our users browse our Online Services or in-restaurant technologies, and (iii) manage our business. We also use this information to help diagnose technical and service problems; administer our Online Services; identify users of our Online Services; identify a device for fraud prevention purposes, to target advertising or to personalize users’ experiences; and gather demographic information about our users. We also use automated information to determine usage patterns and how we may tailor our Online Services to better meet the needs of our users.
We may use the information we obtain about you in other ways at the time of collection.
3. How We Share the Personal Information We Collect
Texas Chicken™ does not sell or otherwise share personal information about you, except as described in this Privacy Statement.
Texas Chicken™ may share personal information with its U.S. franchisor, Cajun Global LLC of Atlanta, Georgia (“Global”) and its parent Cajun Operating Company (“Cajun”) If Global or Cajun receives this information from Texas Chicken™ they are not authorized to use or disclose the information except as provided in this Privacy Statement.
Texas Chicken™ may share personal information with vendors that provide services to Texas Chicken™ , such as fulfilling orders, providing data processing and other information technology services, administering promotions, contests, prize draws and sweepstakes, conducting research and performing analytics, and personalizing individual Texas Chicken™ experiences. We do not authorize these vendors to use the personal information or to disclose it for any purpose other than to perform services on our behalf.
Circumstances may arise where, whether for strategic or other business reasons, Texas Chicken™ decides to sell or transfer all or a portion of our business. We may transfer information we have collected and stored, including personal information, to the party or parties involved in the transaction as part of that transaction.
Texas Chicken™ reserves the right to use or disclose personal information as needed to satisfy any law, regulation or legal request as per BAHRAIN PERSONAL PROTECTION LAW (article 9) , to protect the integrity of our Online Services and in-restaurant technologies, to bring or defend against legal claims, to protect the rights, interests, safety and security of Texas Chicken™ , Texas Chicken™ employees or franchisees, or members of the public, or in connection with the investigation of fraud, illegal activity or violation of Texas Chicken™ policy.
4.Children's Privacy Notice
Texas Chicken™ understands the importance of privacy of users of our Online Services. We are especially committed to protecting the privacy of children who visit or use our Online Services. This Children's Privacy Notice is designed to answer your questions regarding our practices with respect to personal information we collect through our Online Services from children under the age of 21 Years.
A. What Personal Information Does Texas Chicken™ Collect?
We may offer many features on our Sites, like games and coloring books, which do not require a child to provide any personal information. On occasion, however, we may collect personal information, such as an email address from children as part of an activity. For example:
- We may collect a child's email address to notify the child if he or she has won or lost a contest, competition, prize draw or sweepstakes. In that event, we will notify the child using the email address the child supplies. We will not keep the email address or use it for any other purpose.
- We may collect a child's email address in order to respond to a request from the child on a one-time basis, such as to send the child a screen saver. In this case we promptly delete the email address from our system once we have responded, and we do not use the address for any other purpose.
We will not collect other personal information from a child under the age of [13] [See previous comment], such as a postal address or telephone number, without the consent of a parent or guardian. If parent or guardian consent is required, we will collect the email address of the parent or guardian so we can provide notice of our information practices and/or seek the parent's or guardian's consent.
Texas Chicken™ will not condition a child's participation in any online activity on the child's disclosure of more personal information than is reasonably necessary to participate in that activity.
B. How Does Texas Chicken™ Use the Personal Information It Collects?
We may use email addresses submitted by a child in order to respond to the child's request or to notify the child if he or she has won or lost a contest, competition, prize draw, or sweepstakes they entered. We use the email address of a parent or guardian in order to provide the parent notice of our information practices or to seek the parent's or guardian's consent.
C. How Does Texas Chicken™ Share Personal Information?
We may share a child's personal information with third parties to the extent reasonably necessary to protect the security or integrity of our Online Services, take precautions against liability, or respond to judicial process or requests from other governmental authorities, or when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual illegal activity.
We also may share personal information collected from children with vendors that perform services for Texas Chicken™ . These services may include hosting our Sites, providing technical services to Texas Chicken™ , fulfilling requests or administering a contest, competition, prize draw, or sweepstakes. We do not authorize such vendors to disclose the personal information we share with them other than as necessary to perform the relevant service for Texas Chicken.
D. Requests from Parents Regarding Our Children's Privacy Practices.
Parents may review personal information we have collected from their child that has not been deleted, and can request that the personal information be deleted from our records if it has not been already. Parents also may refuse to permit further collection or use of their child's personal information, when the parent has previously provided consent. To do so, please contact us at the address, telephone number or email address provided below with your request.
E. Who Should I Contact with Questions about Children’s Privacy?
We urge parents to regularly monitor and supervise their children's online activities. If you have any questions about our children’s privacy practices, please contact us at
[email protected]
5. Your Choices
If you have opted-in to marketing communications, you can elect not to receive marketing communications from Texas Chicken™ by following the opt-out instructions in the marketing communications we send you or contacting us at the address, telephone number or email address provided below. Please note that if you opt out of receiving marketing communications from us, we may still send communications to you concerning your transactions, accounts with Texas Chicken™ and any contests, competitions, prize draws, or sweepstakes in which you have enrolled.
6. Access to and Correction and Deletion of Personal Information
If at any time you would like to access, correct, or delete personal information we have collected from you, please contact us at the email or postal address listed below. In certain circumstances, including when required by applicable law, we will comply with your request. Please note that we may be required by law to retain certain information. Before Texas Chicken™ is able to provide you with any information or correct any inaccuracies, we may ask you to verify your identity and/or provide other details to help us respond to your request.
7. Please see our Cookie Policy for information on how Texas Chicken uses cookies or other tracking technologies on our Sites and Mobile Apps (if available).
EFFECTIVE DATE: August 2025
At Texas Chicken ™, we use cookies and other tracking technologies to learn more about how people use our websites (“Sites”) and mobile device applications “Mobile Apps” (if available) and to improve your online experience. In this Cookie Policy, we provide information about these technologies and how to control them. This policy forms a part of the Cajun Operating Company’s Texas Chicken ™ Privacy Policy.
Topics
- Cookies and Other Tracking Technologies.
- How We Use Cookies.
- How to Control and Delete Cookies.
A. Cookies & Other Tracking Technologies
A “cookie” is a small text file that is placed onto an Internet user’s web browser or device and is used to remember and/or obtain information about the user. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a randomly generated unique number or other value.
A “web beacon” is a small object or image that is embedded into a web page, application (if available), or email and is used to track activity. They are also sometimes referred to as pixels and tags.
Please note the following:
- You might be assigned a cookie when using our online services.
- We offer certain features that are available only through the use of cookies and other similar technologies.
- We may use both session (for the duration of your visit) and persistent (for the duration of a fixed period of time) cookies and other tracking technologies.
- Our online services and other areas related to our business may have web beacons.
Types of Cookies:
Cookies are divided into three main categories. You can manage your preferences for these cookies at any time through our Cookie Settings Tool.
Essential Cookies: These cookies are strictly necessary for the website to function correctly. They enable core functionalities such as page navigation, user authentication, and security. You cannot opt-out of these cookies as our Sites and Apps (if available) cannot work properly without them.
Analytics Cookies: These cookies allow us to analyze usage behavior to measure and improve performance of the Site and App (if available).
Marketing Cookies: These cookies are used to track your activity across our Sites and other websites to build a profile of your interests and show you relevant advertising. They are set by us or our third-party advertising partners, such as Meta (for the Facebook Pixel) and Google (for the Google Ads tag). They help us measure the effectiveness of our advertising campaigns and deliver targeted ads that are more likely to be of interest to you.
B. How We Use Cookies
We use cookies, web beacons and other similar technology, to collect information for the purposes described in the Privacy Policy. We may also combine the information collected by these technologies with information we have collected about you by other means that are described in the Privacy Policy.
We may use these technologies as follows:
- to uniquely identify you or your device.
- to allow you to access and use our online services, where without them, our online services may not work properly.
- to further system security where appropriate.
- for statistical purposes, in order to measure use of our websites and mobile apps. (if available)
- to improve our products and services.
- to help us monitor the performance (e.g., traffic, errors, page load time, popular sections, etc.) of our online services.
- to remember you, for your convenience, when you visit our online services;
- to help customize your experience.
- to market to you through targeted advertising, including on social media; and
- for other purposes described in the Privacy Policy.
For example, we may use certain technologies to determine whether you have opened an e-mail or clicked on a link contained in an e-mail, how you use the pages and content in our mobile apps (if available), or whether you have clicked on a Texas Chicken ™ online advertisement.
Both we and others (such as our advertising networks or social media companies) may use these cookies, web beacons, or other similar technologies to collect information about your online activities, over time and across third-party websites and devices, and when using our online services to further personalize your experience with us and to display targeted advertising.
We may use cookies for a variety of purposes. For example, we track the total number of visitors to our Sites and Mobile Apps (if available) on an anonymous aggregate basis. We may also employ cookies so that we remember you when you return to the Sites, to keep track of the items in your shopping cart if you purchase merchandise online, to administer certain contests and sweepstakes and to help customize your Texas Chicken ™ web experience. We may associate personal information with a cookie file in those instances.
C. How to Control and Delete Cookies
Website Cookie Settings Tool: You have the right to review the types of cookies or similar technologies served on our website and to decide whether to accept or reject cookies, except strictly necessary cookies, by using our Cookie Settings Tool. We provide a banner with the Cookie Settings Tool when you first access the Site. You can also access the Cookie Settings Tool by clicking on the icon in the bottom left-hand corner of your screen as you browse our Site.
Our tool enables you to disable Marketing cookies (i.e., for targeted advertising or social media advertising) and Analytics cookies (i.e., that enable us to offer certain services or analyse usage behavior). Users are not able to disable essential cookies that are necessary for Site functionality.
Browser Controls: You can also use the options in your web browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie. Click on the “Help” section of your browser to learn how to change your cookie preferences. If you disable all cookies, you may not be able to take advantage of all the features of our Sites and Mobile Apps (if available).
Targeted Advertising: When you use our online services, we (and our vendors who provide services to us) may collect information about your activities using cookies or similar technologies so that we can provide you with advertising tailored to your interests.
Mobile Advertising: Mobile Advertising: You can opt-out of having your mobile advertising identifiers used for certain types of targeted or personalized advertising by accessing the settings in your mobile device.
8. Targeted Advertising
On our Online Services, we may collect information about your online activities for use in providing you with advertising tailored to your individual interests. This section of our Privacy Statement provides details and explains how to exercise your choices.
You may see certain ads on other websites because we participate in advertising networks. Ad networks allow us to target our messaging to users through demographic, interest-based and contextual means. These networks track your online activities over time by collecting information through automated means, including through the use of cookies, web server logs, web beacons and other technologies. The networks use this information to show you advertisements that may be tailored to your individual interests. The information our ad networks may collect includes information about your visits to websites that participate in the relevant advertising networks, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our Online Services and on third-party websites that participate in the ad networks. This process also helps us evaluate our marketing efforts. You can opt out of delivery of targeted advertising to you by multiple companies by visiting:
Please note that even if you opt out, you will continue to receive advertisements, but they will not be tailored to your specific interests.
9. Links to Other Websites and Social Media
Our Online Services may offer links to third-party websites that are not operated by Texas Chicken™ ; If you visit one of these linked websites, you should review the website’s privacy policy, terms and conditions, and other policies. We are not responsible for the policies and practices of third-parties. Any information you submit to those third-parties is subject to their privacy policy, terms and conditions, and other policies.
10. Information Security
Texas Chicken™ is committed to taking appropriate measures designed to keep personal information secure. We have in place technical, administrative, and physical procedures designed to protect personal information from accidental, unlawful or unauthorized loss, access, disclosure, use, alteration, or destruction. While we take efforts to safeguard our information systems, no website, mobile application, computer system, or transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.
11. Retention of Personal Information
We retain personal information for the period of time necessary to fulfill the purposes outlined in this Privacy Statement and per Texas Chicken records retention policies unless a longer retention period is required or permitted by law.
12. International Data Transfers
We may share information about you with business affiliates in many different countries and transfer it to countries in the world where Texas Chicken’s vendors or business affiliates carry on business in connection with the uses identified above and in accordance with this Privacy Statement. These countries may not have the same level of legal data protection as the country in which you initially provided the information.
13. Changes to our Privacy Statement
We may change this Privacy Statement from time to time. If we change the Privacy Statement, we will post the revised version here and change the “Effective Date” listed at the top of this Statement. We encourage you to check here periodically for the most up-to-date version of our Statement.
14. Party Names
Throughout this Statement, “Texas Chicken” refers to Olayan First Food Services LLC
15. How to Contact Us
